Shipping policy

Every Cre8ve Industries item is made to order. Each piece is printed or embroidered by one of our production partners after you order it. Please allow 1–2 weeks for your order to be made and shipped. Delivery time after shipping depends on where you are (see below), and delivery estimates are counted from the day your order ships.

Where your order ships from

Cre8ve Industries LLC is based in St. Augustine, Florida, USA. Most orders are made and shipped by our partners in the United States. Some international orders are made by partner facilities closer to you, for example in Europe or the United Kingdom, so they arrive sooner. You'll get a tracking number by email as soon as your order ships.

Delivery times after your order ships

  • United States: 2–10 business days (2–3 business days with Express, where offered)
  • Canada: 5–35 business days
  • United Kingdom and Europe: 5–35 business days
  • Australia and New Zealand: 5–35 business days
  • Rest of the world: 10–35 business days

Peak holiday season can add a few days.

Shipping costs

Shipping is charged by weight and depends on the item and where it's going. The exact cost for your order is always shown at checkout before you pay. Typical prices for a single item:

  • United States: $4.75–$8.49
  • Canada: from $6.79
  • United Kingdom and Europe: from $2.99
  • Australia and New Zealand: from $8.39
  • Rest of the world: from $9.99

Each additional item adds to the cost, and hoodies and sweatshirts cost more to ship than tees and hats.

Customs, duties and taxes

Orders delivered to a different country from the one they're made in may be charged import duties, taxes (such as VAT or GST) or customs fees by the destination country. These aren't included in our prices or shipping charges and are paid by the recipient when the package arrives.

Where we ship

We ship to most countries, but not currently to Russia or Belarus. The Logo Tie-Dye Sweatshirt ships to the United States and Europe only.

If something can't be made

If a production partner can't make an item you ordered, we'll email you and refund that item in full.

Lost or damaged packages

If your tracking stops updating or your order arrives damaged, email us with your order number and we'll help. Misprinted and damaged items are covered by our Refund policy.

Questions

Cre8ve Industries LLC, St. Augustine, Florida, USA · (714) 362-7640 · cre8veindustries@gmail.com