Refund policy

Returns

You can return any item within 30 days of delivery, for any reason. Items must be unworn, unwashed and in the condition you received them.

To start a return, email cre8veindustries@gmail.com with your order number. We'll reply with a return authorization and the return address. Returns go to Cre8ve Industries in St. Augustine, Florida, USA. Please don't send items to the manufacturer or to the address on your shipping label.

Return shipping costs

You pay the postage to send a return to us. We don't deduct any other fees from your refund. Original shipping charges aren't refunded, except for misprinted, damaged or wrong items (see below).

If you're outside the United States, your return is an international shipment to the US: you pay that international postage and any export or customs charges along the way. For returns worth over $75 we recommend a tracked service, as we can't refund a return that doesn't reach us.

Misprints, damage and wrong items

If an item arrives misprinted, damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, including shipping. You won't need to send the item back unless we ask, and if we do, we'll cover the postage.

Warranty and legal guarantee

Nothing in this policy limits your rights under consumer law. Customers in the EU and Northern Ireland have a legal guarantee (warranty) of at least 2 years for goods that are faulty or not as described. Email us to use it.

Refunds

When your return arrives, we'll inspect it and email you to confirm your refund. Approved refunds go back to your original payment method within 3–5 business days; your bank may take a few more days to show it. If you still don't see it after that, email us.

Items we can't take back

Gift cards, and items clearly marked "final sale" on the product page when you bought them.

Exchanges

Because every item is made to order, we can't swap items directly. Return the item for a refund and place a new order for the size or color you want.

Gifts

If the item was marked as a gift and shipped straight to you, you'll get store credit for its value once we receive the return. Otherwise the refund goes to the person who placed the order.

Contact

Cre8ve Industries LLC, St. Augustine, Florida, USA · (714) 362-7640 · cre8veindustries@gmail.com